SALESFORCE SALESFORCE-SALES-REPRESENTATIVE VCE FILE & SALESFORCE-SALES-REPRESENTATIVE DETAILED STUDY DUMPS

Salesforce Salesforce-Sales-Representative Vce File & Salesforce-Sales-Representative Detailed Study Dumps

Salesforce Salesforce-Sales-Representative Vce File & Salesforce-Sales-Representative Detailed Study Dumps

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Salesforce Certified Sales Representative Sample Questions (Q128-Q133):

NEW QUESTION # 128
A sales representative wants to transition to a recommendation in a way that demonstrates their ability to provide a competitive solution.
What should they use?

  • A. Solution unit
  • B. Success story
  • C. Summary statement

Answer: B

Explanation:
A success story is what the sales representative should use to transition to a recommendation in a way that demonstrates their ability to provide a competitive solution, because it shows the customer how the sales rep's solution has helped other customers with similar needs and challenges, and what results and benefits they have achieved. A success story can also help to build trust and credibility with the customer, and inspire them to take action. A summary statement or a solution unit are not the best answers, because they are not as effective as a success story in demonstrating the sales rep's competitive advantage. A summary statement is a brief recap of the customer's situation, needs, and desired outcomes, but it does not show how the sales rep's solution can meet them. A solution unit is a specific feature or benefit of the sales rep's solution, but it does not show how it has worked for other customers or what outcomes it can deliver. References: Certification - Sales Representative - Trailhead, Sales Rep Training: Customer Engagement - Trailhead


NEW QUESTION # 129
After a sales representative presents a value proposition to customers, they raise some objections. The sales rep understands their reasoning and negative emotional reaction.
Which step should the sales rep take next to address these objections?

  • A. Compare risks and benefits using features, advantages, and benefits (FAB).
  • B. Ask questions to determine if they can get the deal back on track.
  • C. Stand by the solution and point out their misunderstanding.

Answer: B

Explanation:
Asking questions to determine if they can get the deal back on track is the next step that the sales rep should take to address the objections from the customers after understanding their reasoning and negative emotional reaction. Asking questions helps to understand the root cause, scope, and impact of the objections, as well as to show empathy and respect for the customers' concerns. Asking questions also helps to clarify any misunderstandings, provide relevant information, and propose solutions that address the objections. Reference: https://www.salesforce.com/resources/articles/sales-objections/#sales-objections-handling


NEW QUESTION # 130
How should a sales representative reinforce elements of the value proposition for the customer?

  • A. Address potential pitfalls of the solution.
  • B. Share case studies and customer testimonials.
  • C. Provide sales collateral and benefits.

Answer: B

Explanation:
Sharing case studies and customer testimonials is how a sales rep should reinforce elements of the value proposition for the customer. A value proposition is a statement that summarizes how the product can solve the customer's problems, fulfill their needs, and provide them with benefits that outweigh the costs. Case studies and customer testimonials are stories or feedback from existing customers who have used the product and can vouch for its value proposition. Sharing case studies and customer testimonials helps to provide proof points, build trust and credibility, and influence purchase decisions


NEW QUESTION # 131
A forecast is based on the rollup of a set of opportunities.
What are three dimensions in a forecast rollup?

  • A. Time, categories, and territories
  • B. Contacts, product family, and revenue
  • C. Quotes, contacts, and territories

Answer: A

Explanation:
A forecast is a projection of how much revenue you can generate in a quarter. A forecast rollup is the aggregation of a set of opportunities based on three dimensions: time, categories, and territories. Time refers to the fiscal period, such as month or quarter, that the forecast covers. Categories refer to the stages of the sales process, such as commit, best case, or pipeline. Territories refer to the sales regions or markets that the forecast applies to. Reference:
Certification - Sales Representative - Trailhead
Cert Prep: Salesforce Certified Sales Representative - Trailhead
[Forecasting Guide - Salesforce Help]


NEW QUESTION # 132
When assigned a new sales territory, what is the first step toprioritizing selling efforts?

  • A. Determine the physical location of each account.
  • B. Determine the number of accounts and territory size.
  • C. Identify the territory's key accounts.

Answer: C

Explanation:
The first step to prioritizing selling efforts in a new sales territory is to identify the key accounts, which are the most valuable and strategic customers for the business. By focusing on the key accounts, the sales representative can maximize the impact of their efforts and build strong relationships with the decision- makers and influencers. Key accounts can also provide referrals, testimonials, and insights that can help the sales representative expand their network and opportunities in the territory. References:
* Sales Rep Training: Prioritize Your Selling Efforts
* Cert Prep: Salesforce Certified Sales Representative: Prioritize Your Selling Efforts


NEW QUESTION # 133
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